Posted: Jan. 23,2012


Greenberg Traurig, a global law firm, has a unique and exciting opportunity available for a Research Services Manager to join its Research Department. This position combines hands-on research duties with the leadership and business acumen necessary for a manager in the legal research industry. Consideration is being given to filling the position with a focus on the Southeast, particularly in our new Atlanta Shared Services Office, or our Houston business office. The Research Services Manager oversees all aspects of research and reference delivery provided by an experienced and talented team of researchers located in various GT offices across the country. The Research Services Manager is one of five department managers who reports directly to the Director of the Research Center.

Duties include:

• • Planning and implementation of long-range and strategic goals for the team in coordination with the long-range and strategic goals of the entire Research Center and the firm;
• • Acting as a liaison between Research Services and other GT administrative departments, including Marketing and Business Development, Conflicts, Intake, Firm Counsel, Finance, Recruiting, Human Resources, Procurement, Professional Development, and Technology;
• • Acting as a liaison between the Research Services team and the Research Center’s other teams, including Research Education, Research Systems, and the Acquisitions and Collection teams;
• • Acting as a liaison between Research Services and various GT legal practice groups;
• • Maintaining a leadership role in marketing and outreach to promote the services of the team and the department, including gathering and analyzing metrics and statistical information about the team’s output and contributions to the success of the firm;
• • Maintaining a leadership role in product testing, evaluation, and selection or cancellation;
• • Oversight of all research and reference delivery, including, but not limited to, managing scheduling and coverage duties of the Research Services team, oversight and management of large research projects fielded by the team, and management of patron expectations as they relate to the delivery of research services;
• • Performing research and reference on a regular basis
• • Oversight of the professional development and training opportunities of the Research Services team;
• • Training attorneys and staff on the efficient and economic use of firm resources

Greenberg Traurig has a broad collection of print and electronic resources, knowledge management databases, virtual training resources, a comprehensive Intranet, and a strong commitment to technology. The Research Department staff serves the research needs of approximately 1700 attorneys in more than 30 offices around the globe. The members of the research department work as a team to ensure that all GT personnel, independent of location, receive equally high levels of service and support.

Required qualifications:

• • An advanced degree in library science, law, or business;
• • Strong business acumen and understanding of trending in the legal research environment
• • Demonstrated leadership, mentoring and coaching experience and skills
• • At least 3 years legal or business research experience, preferably in a virtual setting;
• • Demonstrated creative problem solving skills
• • Strong working knowledge of a wide variety of print and electronic resources commonly used in a large law firm and consistent ability to determine the appropriate resource based on time and cost requirements;
• • Excellent written, oral, and email communication skills;
• • The ability to work comfortably in a virtual team environment, set priorities, and handle multiple tasks under pressure;
• • Strong dedication to client service; and
• • Strong technology skills.

Desired qualifications:

• • At least 1 to 2 years experience managing a research staff of 10 or more, including experience with the hiring process, mentoring and coaching;
• • Dual degree in Information/Library Science and Law or Business
• • Experience working and managing staff in a large, global law firm or business environment;
• • Experience managing staff in a virtual setting; and
• • Demonstrated leadership qualifications, including successful development and implementation of creative and forward-looking solutions to the information challenges facing large, global law firms today.

If you meet the minimum qualifications, please submit your resume by email, with salary requirement noted, to ResearchHires@gtlaw.com. No phone calls please. Greenberg Traurig is an Equal Opportunity Employer.

About Greenberg Traurig Greenberg Traurig, LLP is an international, full-service law firm with approximately 1700 attorneys serving clients from more than 30 offices in the United States, Europe and Asia. In the U.S., the firm has more offices than any other among the Top 10 on The National Law Journal's 2011 NLJ 250. In the U.K., the firm operates as Greenberg Traurig Maher LLP. Greenberg Traurig has a strategic alliance with the independent law firm, Studio Santa Maria in Milan and Rome. The firm was Chambers and Partners' USA Law Firm of the Year in 2007 and among the Top 3 in the International Law Firm of the Year at the 2009 The Lawyer Awards. For additional information, please visit www.gtlaw.com.

Posted: Oct. 12,2011
Location: Atlanta

Experience Level: Mid Level (3-5 years)

Summary: The Research Librarian shall provide research/ reference services and training in use of information resources to partners and employees of the Firm.

The Ideal Candidate:

• • Extensive knowledge of library research tools using diverse and changing applications.
• • Ability to instruct in the use of a variety of print and electronic research resources and provide presentations related to information resources.
• • Must possess analytical skills for analyzing content and exercising judgment regarding information sources and validity of information; ability to provide basic synthesis and packaging of research results.
• • Ability to create research strategies.
• • Demonstrated ability to keep current with new developments and adapt to change.
• • Strong verbal, writing, and interpersonal skills with the ability to act as a resource for, provide customer service in a courteous manner to, and work effectively with diverse groups of people at various levels within the organization.
• • Organizational skills sufficient to prioritize work and complete assignments accurately, either independently or as part of a team, under pressure of competing deadlines and with frequent interruptions, working from one’s own initiative and/or following direction, policies, or procedures.
• • Demonstrates ability to identify customer needs and to maintain and support a customer service philosophy.
• • Ability to exercise good judgment and discretion in handling confidential materials and matters.
• • Thorough conceptual and practical knowledge of the principles of library science.

Duties and Responsibilities:

• • Bills research time and costs to client files as appropriate.
• • Performs manual and online substantive and complex research; determines research strategy, best resources to provide accurate, cost effective, and timely research meeting information needs; analyzes results to determine additional research requirements.
• • Determines appropriate sources and makes arrangements for timely and cost effective retrieval/borrowing.
• • Performs electronic current awareness monitoring analyzing the results and providing appropriate information to attorneys.
• • Reviews and evaluates practice specific web sites. Evaluates and updates practice pages and internal library sites.
• • Trains lawyers, paralegals, and staff in the use of information resources; develops, prepares and conducts presentations/orientations giving information and training on relevant resources; assists in preparing and updating guides, newsletters, intranet pages, etc. which assist in the use of library services and information resources.
• • May handle technical services functions in a small library.
• • Assists with implementation of technological advancements in research or research aids; participates in the testing of new software, resources, etc.
• • Participates in HELP DESK resolution of problems pertinent to the Library and library resources.
• • Contributes ideas/suggestions for information/knowledge development/improvement and promotes resource/knowledge sharing within the Firm.
• • Proactively seeks input from practice groups, attorneys, and paralegals to identify new services/resources of value.
• • Identifies new or more cost effective ways to accomplish research tasks.
• • Continue to develop skills, knowledge and ability to improve processes and procedures as well as to keep updated on trends and developments in the industry. This includes meeting annual personal development goals.
• • Takes full ownership of issues/research and sees them through to resolution/completion.
• • Promotes team atmosphere and positive library image.

Education and/or Experience:

• • BA or BS from an accredited college or university.
• • Completion of a Master of Library Science program at an institution accredited by the American Library Association.
• • J.D. or a second Master’s degree in a subject useful to the business is desirable.
• • One year of research experience in assigned or related field preferred.
• • Or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position is acceptable.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.

If interested in applying for this opportunity, please apply online at www.troutmansanders.com . EOE.